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“A no-nonsense approach to building your business through relationships.”

~ Jane Applegate, syndicated Los Angeles Times columnist

Video: Of Ego, Respect… And Passive-Aggresiveness

April 21st, 2011 by Bob Burg

There are many sayings that point out the importance of being kind, courteous and respectful to those who are not in a position to “do something for you.” It’s important both because it’s the right way to be…as well as because, even those not in power positions can often find a way to sabotage you; sometimes through something as simple as passive-aggressive behavior.

Enjoy the video…

There need not be an underlying reason to show respect to anyone. However, for those who tend not to do that naturally, perhaps it might help to realize that you never know just when someone is going to temporarily be in a position to contr…well, if you saw the video, you know what I was going to end with.

And, if you haven’t yet, I don’t want to ruin it for you. :-)

Feel free to share some similar stories you’ve witnessed. I’m sure they’ve never happened to you personally! ;-)

11 Responses to “Video: Of Ego, Respect… And Passive-Aggresiveness”
  1. susan said at 8:23 am on

    Good story Bob! There must be something in the air because I blogged about almost exactly the same thing the other day!

    I heard another version of that where a politician phoned a newspaper to kick up a big fuss about something that was written about him and after getting nowhere with the journalist who answered the phone screamed at him “Do you know who I am?” – to which the journalist replied “I do sir. Now do you know who I am?”, the politician replied “No why should I care” to which the journalist responded ” Well b***** off then”

  2. Mike Spanjar said at 8:46 am on

    Bob, such an important point, and the story is perfect for making it. To get what we want out of life, we all must get along with one another. More importantly, when dealing with service providers, we need to consider our options. (A) We can flaunt our status and belittle theirs, and get nothing… (B) We can find common ground or at least sympathize, and enjoy the best possible service. Besides, being kind to your waiter for 90 minutes is a much better alternative to discovering an unpleasant surprise under your petite filet.

  3. Bob Burg said at 9:09 am on

    Hi Susan, thank you. And, I just went to your site and read your excellent article. For those who’d like to read it, it’s at http://bit.ly/g9vAGx. Thank you for sharing with us!

    Mike, thank you for those great points! I love your suggestion of the A or B. How true!!

  4. Al Smith said at 11:19 am on

    Thanks Bob. Hope all is well. Great video, short and to the point. We need to respect everyone. What a good reminder.

    My dad always told me; Speak to the janitor the same way you speak to the CEO.

    Great advice from my dad and as always from you Bob. Thanks.

    Al

  5. Bob Burg said at 12:49 pm on

    Al, thank you. I’m glad you enjoyed it. And, sounds like you were blessed with a very wise Dad!

  6. Tom Haupt said at 11:43 pm on

    Bob- In high school, I was a busboy in a hotel restaurant five nights a week. For 6 weeks while a new company was being built, the executives stayed at the hotel and ate most nights at the restaurant. The CEO was one of the best guys who I ever had the pleasure of serving in the three years I worked there. Why? Because he treated me like I owned the place and always offered conversation when the other big shots ignored me. I decided back then, when I got to where I am today, I’d treat the people I meet along the way, like I was treated by that CEO I met back then. I can still remember the name of the company over 35 years ago because of the impression that gentleman made on me. Your video post was a great reminder. Thanks!
    Tom

  7. Bob Burg said at 8:08 am on

    Hi Tom, that was VERY powerful. Thank you for sharing that with us!

  8. Jiminy said at 11:30 pm on

    Just a great story Bob! My friend Sol and I just love following your blog. We are hoping to go to the Big Event 2012!!! And maybe work toward becoming consultants.

  9. Jiminy said at 11:39 pm on

    Will there be butter at the Big Event 2012?

  10. Bob Burg said at 7:33 am on

    Hi Jiminy, thank you for your very kind compliment regarding you and Sol. What a nice thing to read!

  11. Bob Burg said at 7:34 am on

    Hi Jiminy, yes…but just one pat per setting…unless you ask the waitperson nicely. LOL

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