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One's personal "Belief Systems" cause that person not only to think and
act in a certain way, but to assume that others think and act based on
that very same belief system. Of course, they don't. Well, it's one
thing to understand this on an intellectual level, but quite another to
be aware of it at the time it's happening. In this article, you'll
discover an exercise that can help you to do just that, thus improving
the way you see others and their motivations and improving your people
skills to a very high degree. -----------------------
Question: "Even while I know I make judgments out of my
own belief system, I find myself not even realizing it until
much too late. Is there anything I can do to overcome this?"
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Very Big Decisions - Very Little Information
By Bob Burg
We've discussed before how, as human beings, we tend to make
decisions - both major and minor - based on very limited
information. A while back, this was brought up in the context
of "judging others favorably" {link to article #40}. So often
we come to a quick judgment regarding another's seemingly
negative actions toward us without "really" knowing the whole
story.
Later, we find there was either another side of the story we
couldn't possibly have known about, or we just totally missed the
boat altogether - i.e., misjudged their intent from the get-go
(personally, I've been guilty of both too many times to count).
This happens mainly because we filter these decisions through
our personal belief systems (another topic we've discussed
quite a bit of late). A belief system, like a paradigm, is
basically how we view our world, our personal map - the
"truth" - but only as "we" understand the truth to be.
Lately I've been reading and thinking a lot about each of
these subjects, and realizing just how dramatically each comes
into play in practically every personal transaction. Certainly,
every disagreement involves both concepts, doesn't
it? We can't possibly have all the information we need to
understand another's actions or point of view when limited by
(filtered through) our own personal belief system.
And the worse part is, 99 times out of 100, WE DON'T EVEN
KNOW we are operating out of a different belief system than the
other person. So we're disagreeing over something that we
"think" we're coming at from the same angle. How frustrating!
A good start to overcoming this is to operate out of a state
of "Conscious Awareness." For the next week, (actually,
forever, but let's begin with the next week), every time you
find yourself disagreeing with someone, or feeling offended by
an action they've taken, be consciously aware that two
different belief systems (two totally distinct ways of looking
at the world) are now in place.
Then, realize that you are, right At "this very moment" (which is
conscious awareness) most Likely making a decision - and
possibly a major one - about this person and his/her words or
actions, based on very, very limited information.
This will be a major step in maintaining a calm and peaceful
feeling, helping you to discover and deal with the real issue,
and serve you well in determining how to go about Winning
Without Intimidation.
Note: The day after I wrote this article I was watching an
interview on television. Both the interviewer and the guest
were obviously upset by each other's viewpoints. I must admit
that I was finding myself disgusted with both of their viewpoints,
and judging them as human beings accordingly.
All of a sudden, I remembered to act out of "conscious awareness"
and put myself "into the moment." Wow - I realized that my
judgments of both of them were filtered through my personal belief
systems and based on limited information about theirs.
May I propose an additional suggestion for this week's
exercise from five paragraphs previous? Whenever you are
watching an interview and finding yourself disgusted, or even
just disagreeing, ask yourself at that moment, "Are my
feelings being filtered through my personal belief system and
am I making a decision about that person based on limited
information?" If you're like I am, I'll bet the answer is "yes."
Bob Burg http:www.burg.com is author of Endless Referrals:
Network Your Everyday Contacts Into Sales, Winning Without
Intimidation and The Success Formula.
He has a full line of books, ebooks and CDs from which everyone
can grow and prosper. Check them out by going to
http:www.burg.com , then click on the
link to his online store.
Bob also publishes a free weekly ezine to which you can
subscribe going to http://www.burg.com/newsletter.html.
Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com
Copyright 1998 Burg Communications, Inc.
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