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Sure, you've hired a person to perform a service. Or, you've
asked someone in your employ to take on an assignment. Or, you
need help from the Manager on Duty at the hotel where you are
staying. They should do what they're supposed to do without any
encouragement on your part, right? Well, sure. But, as you'll
learn in this article, if you want to become an expert
persuader and have people going out of their way to make you
happy, a simple "thank you in advance" is the very best
insurance policy you can buy. And the premium is so very
little; just two words.
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Question: "Why should I thank someone before they actually do
for me what they're supposed to do for me anyway?" -----------------------
The Best Insurance Policy? A "Thank You In Advance"
By Bob Burg
My friend, author and speaker Alan Proctor, says, "Many people
insist on waiting for someone to do for them before they take a
similar action for the benefit of the other person." Alan then
teaches, "But wouldn't doing something for them first increase
the chances of that goodwill being returned?"
Absolutely. In fact that's one of those immutable laws of life
that successful people understand and embrace. And one of the
most effective ways of working with this law is what I call the
"Thank You In Advance." It may be the best insurance policy you
can buy, and it doesn't cost even one cent to purchase.
Thank people "before" they do something for you.
"I really appreciate your taking the time to..." This is great
insurance that they'll make the time to do whatever you want
done. I learned years ago while listening to a tape by Zig
Ziglar that a tip to a waitperson used to be paid "before" the
meal was even served. The word "tip", t - i - p, actually
meant "to insure promptness."
Insurance, right? Or extortion, depending upon how you look at
it. :-). I prefer insurance.
An example of a proper time to thank someone is "before" they
start on the assignment, task or whatever. "Thank you Mary - I
know you're going to do your typically excellent job." Maybe,
when talking to your prospect on the telephone, "before" you
launch into your reason for calling. "Mr. Smith, thank you for
taking a quick moment to speak with me - I realize you're very
busy." Or, the hotel manager you need to inform about a
particular challenge with the hotel: "Ms. Jackson, I
appreciate your helping me with this unfortunate situation."
And, the mechanic who's about to work on your car: "Mr.
Davis, thank you in advance for fixing this thing. Wow, do I
depend on you to keep this car working right!"
Will thanking a person in advance ever not work? Of course,
because people are people and not everyone will be responsive
the first time. Then you might have to use some of the other
Winning Without Intimidation principles and strategies we
discuss. The fact is, though, it works much more often than
not, and over time you'll find this to be both a very pleasant
and very effective way of working effectively with others.
One very important point: This must be done with sincerity.
Otherwise, it'll come off as manipulative or overbearing. Just
reflect for a moment about what you're most grateful for with
this person, go with that feeling, and say "thank you" ... in
advance.
Bob Burg http:www.burg.com is author of Endless Referrals:
Network Your Everyday Contacts Into Sales, Winning Without
Intimidation and The Success Formula.
He has a full line of books, ebooks and CDs from which everyone
can grow and prosper. Check them out by going to
http:www.burg.com , then click on the
link to his online store.
Bob also publishes a free weekly ezine to which you can
subscribe going to http://www.burg.com/newsletter.html.
Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com
Copyright 1998 Burg Communications, Inc.
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