THE Best Frame-Setter
A warm, genuine, authentic smile is the very best “frame-setter.”
Before dealing with the city-hall bureaucrat, the customer service rep, your prospect, your client, your family member, etc…
So, What *Can* You Do?
Perhaps it’s someone on your team at work. Or, maybe a close friend or family member you’re trying to help work through a difficult personal situation. The person has a problem. You make a suggestion. “But, that won’t work” they quickly reply. Or, “But, my case is different” they say. Or, they helplessly offer, “But,…
Beware The Manipulative Frame
In my book, Adversaries into Allies, the fourth principle of Ultimate Influence™ is “Set the Proper Frame.” A frame is the foundation from which everything evolves. Set a frame of kindness, cooperation, win/win and benevolence and a very mutually beneficial result will most likely occur. It’s powerful. Set the proper frame and you are 80…
The Ultimate Positive Frame-Setter
On my Facebook page, I posted the following: “A genuine smile is the ultimate positive frame-setter.” And, I believe that’s true for practically any interpersonal communication. A frame is the foundation or starting point from which everything else follows. The good news is that, not only can your genuine smile set the frame for a…
