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Meeting someone new can be nerve-wracking enough without that
dreaded feeling of "What if I can't think of anything to say?"
That silence can be deafening, can't it? In this article,
you'll learn from Leil Lowndes, one of the world's foremost
masters of communication, how to get very comfortable with
small talk, and make it work for both you and the other person.
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Question: Janine from Oregon writes, "Bob, I understand your
concept of 'feel-good' questions in order to comfortably engage
a new prospect in conversation But I just want to be more
comfortable with those first few seconds of small talk? I know
some people who are so good at it, but I feel completely inept
- like I just don't know what to say and neither does the other
person. I hate that uncomfortable silence. What do I do?" -----------------------
Getting Comfortable with Small Talk
By Bob Burg
Janine, I believe more people than you realize have that same
challenge. Silence may be golden, but not when you're trying to
begin a conversation with a new acquaintance. For advice in
this area, I turned to Leil Lowndes (http://www.lowndes.com
), a woman I consider to be the
foremost authority in this area.
In her book, "Talking The Winner's Way"
(http://www.amazon.com), she suggests "not letting your
conversation be exposed defenseless against the two inevitable
'assaults' - 'Where are you from?' and 'What do you do?'"
Leil cites the example, "You're at a convention. Everyone you
meet will, of course, ask, 'And where are you from?' If you
answer, 'Muscatine, Iowa' or 'Denver, Colorado' what can you
expect except a blank stare? You'll receive a panicked look.
They're racking their brains thinking, 'What do I say next?'"
Instead, Leil suggests making it easy for them to respond
cleverly. You ensure this by "adding an extra sentence or two
about your city -- some interesting fact or witty observation -
- to bring the asker into the conversation." (Example: I might
say, "I'm from Jupiter, Florida, hometown of Burt Reynolds."
That really opens the door for conversation.)
Leil goes a step further and says you can specifically gear
your extra sentence to the person with whom you're conversing.
She urges us to have an interesting fact about your city or
town that would be of interest to a business person, a
politician, a sports enthusiast, etc. You can also craft your
extra sentence for answering the question, "And what do you do
for a living?"
I heartily recommend Leil's book, as well as her previous
one, "How to Talk to Anybody About Anything." All it takes is a
little practice, Janine, and you'll become (and be perceived by
others as) a master conversationalist.
Bob Burg http:www.burg.com is author of Endless Referrals:
Network Your Everyday Contacts Into Sales, Winning Without
Intimidation and The Success Formula.
He has a full line of books, ebooks and CDs from which everyone
can grow and prosper. Check them out by going to
http:www.burg.com , then click on the
link to his online store.
Bob also publishes a free weekly ezine to which you can
subscribe going to http://www.burg.com/newsletter.html.
Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com
Copyright 1998 Burg Communications, Inc.
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