|
More than just the quality of the cuisine, one's restaurant
experience is often defined just as much by the quality of
service. And, whether you're in a "greasy-spoon" or a five-star
restaurant, the level of service you receive will often be
determined more by you than by the waitperson. For example,
what if you need to send a meal back to be re-cooked? How do
you do it in such a way that the waiter and the chef wants to
please you the most? Not surprisingly, there is a right way and
a wrong way; a way to get the best results, and a way that is
counter-productive. In this article, you'll learn one example
of, what I call, "Restaurant Tact." -----------------------
Question: Mark from Wisconsin writes,"Bob, I'm really doing
better in the way I ask people for favors and such, and I can
see the difference in the way people react (I mean respond) to
me. Here's a question for you: You're in a restaurant, and
there's something not quite right about your food. Maybe your
steak is undercooked. How do you ask them to take it back and
have it re-cooked without the restaurant staff - not to
mention, a temperamental chef - thinking you're obnoxious or
high- maintenance?" -----------------------
Restaurant Tact: Re-Cooked Without Intimidation
By Bob Burg
Hey Mark, I'm so glad you're noticing such a tremendous
improvement in your dealings with others. Your question is a
great one, and one I deal with a lot since I am definitely a
'restaurant person.'
When sending food back to be re-cooked or cooked differently,
or because of any other challenge, address the waitperson
beginning with these words: "Please, tell the chef the dinner
is absolutely excellent and I'm enjoying it very much!" There's
just one thing, if I could have..." and finish the request with
what you want.
You'll immediately notice that the waiter (remember, used to
hearing so many diners utter complaints in a most obnoxious
manner) is absolutely ready, willing and able to get you taken
care of. What a breath of fresh air you are to this person who
is hustling to take care of his guests; many of whom show a
total lack of respect when disappointed with a certain aspect
of their meal.
One more thing: remember to make sure the waitperson intends to
share the praise with the chef. Watch how nicely your meal
comes out this time. I've even had a chef or two come out and
personally ask me if the food is now to my liking.
Bob Burg http:www.burg.com is author of Endless Referrals:
Network Your Everyday Contacts Into Sales, Winning Without
Intimidation and The Success Formula.
He has a full line of books, ebooks and CDs from which everyone
can grow and prosper. Check them out by going to
http:www.burg.com , then click on the
link to his online store.
Bob also publishes a free weekly ezine to which you can
subscribe going to http://www.burg.com/newsletter.html.
Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com
Copyright 1998 Burg Communications, Inc.
|
