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Dealing with any difficult person is..well, difficult enough.
But, when the two of you appear to have so many basic
differences in your goals, beliefs, and general way in which
you see the world, coming to agreement - and being able to
positively persuade them to your side of an issue - can appear
to be a virtual impossibility. Well, it isn't. In this article,
you'll learn that by focusing on similarities instead of
differences, entirely new worlds of influence and persuasion
open up to you. -----------------------
Question:"In my office, we seem to have as many different
personalities as we have people. The problem is that
everyone's goals also seem different, despite the 'official'
goals set by corporate. The similarities between us, or lack
thereof, shouldn't seem to matter, but they seem to. How do we
take all the differences and work with them? Aren't teams
supposed to be committed to the same goals?" -----------------------
Focus on Similarities Instead of Differences
By Bob Burg
As human beings, we are all different, yet we are truly very
much the same. Pretty much everyone wants to be happy,
prosperous, healthy, enjoy a feeling of serenity, have happy
relationships, etc.
When two people are trying to get what they want from each
other, however, they usually see more differences than
similarities. But when you can focus on, and bring up, the
similarities, you are definitely a step closer to WINNING
WITHOUT INTIMIDATION.
Donald T. Phillips in his book, "Lincoln on Leadership", points out that Abraham Lincoln had
deep personal differences with both his Secretary of War, Edwin
Stanton, and his Secretary of State, William Seward.
As an example of what kind of man Lincoln was, he had hired
each of them for their posts knowing the lack of appreciation
and outright disrespect they both had for him.
Seward even blatantly tried to undermine the president and his
decisions on a number of occasions. Neither of them believed
that Lincoln was qualified and competent to lead the country
through crisis. But, in Lincoln's mind, each was the best
qualified man for the job, and so, he hired them.
That's a leader!
Lincoln not only looked for the good in both of them, but the
similarities he had with them as well. He found there were
many, including love for, and a deep commitment to, their
country. He began spending more time getting to know each man
and having them get to know him. He was able to turn them into
two of his closest and most loyal allies.
That's a positive persuader!
One of the many quotes attributed to Mr. Lincoln that I've
always enjoyed is, "I don't like that man very much..I'm going
to have to get to know him better." And, one way he did that
was to focus on finding the similarities (as opposed to the
differences) and then communicating those similarities.
Let me emphasize the following, as it will be prove to be
so effective for you in overcoming the differences:
When entering into a transaction with someone you're trying to
gently persuade to your point of view, stretch your mind and
imagination in order to focus on similarities and - very
importantly - make the other person aware of them as well.
Not only will this help to establish rapport, it will also show
you both where you actually have the same or similar goals and
outcomes in mind. Once you can focus on those mutual goals, the
individual challenges will begin to work themselves out
naturally and automatically. Please practice this. You'll
experience amazing results.
Bob Burg http:www.burg.com is author of Endless Referrals:
Network Your Everyday Contacts Into Sales, Winning Without
Intimidation and The Success Formula.
He has a full line of books, ebooks and CDs from which everyone
can grow and prosper. Check them out by going to
http:www.burg.com , then click on the
link to his online store.
Bob also publishes a free weekly ezine to which you can
subscribe going to http://www.burg.com/newsletter.html.
Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com
Copyright 1998 Burg Communications, Inc.
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