Burg.com - Library

Burg.com Library

Winning Without Intimidation

http://www.burg.com/winningwithoutintimidation.html

Responding Versus Reacting

http://www.burg.com/respondingversusreacting.html

The Gift of Thoughtfulness (Is a Gift to Yourself)

http://www.burg.com/thoughtfulness.html

Persuasion Versus Manipulation

http://www.burg.com/persuasionversusmanipulation.html

Qualifiers . . . For People Who Don't Like to Be Told What to Do

http://www.burg.com/qualifiers.html

The "I Message"

http://www.burg.com/imessage.html

What's In It for THEM?

http://www.burg.com/whatsinitforthem.html

When You Must Go "Over Their Head"

http://www.burg.com/overtheirhead.html

Tact -- The Language of Strength

http://www.burg.com/tact.html

Declining An Offer Graciously

http://www.burg.com/declininganoffer.html

Complaints Written with Humility Get Better Results

http://www.burg.com/complaintswrittenwithhumility.html

How to Politely Get off The telephone

http://www.burg.com/politelyoffthephone.html

The "Reverse Gossip" Game

http://www.burg.com/reversegossip.html

Help Them to Live in The Solution

http://www.burg.com/liveinthesolution.html

How Ya' Doin' . . . NOT!

http://www.burg.com/howyadoing.html

Being Boss And Being Friends

http://www.burg.com/beingbossandbeingfriend.html

The Eight Key Words ("The Phrase that Persuades")

http://www.burg.com/thephrasethatpersuades.html

Turning Gossip into Kindness

http://www.burg.com/turninggossipintokindness.html

The Positive Challenge

http://www.burg.com/positivechallenge.html

Saying "No" to Telephone Solicitors . . . Nicely and Politely

http://www.burg.com/telephonesolicitors.html

It Isn't What We Say, But How We Say It

http://www.burg.com/itisntwhatwesay.html

Restaurant Tact: Re-Cooked Without Intimidation

http://www.burg.com/restauranttact.html

http://www.burg.com/focusonsimilarities.html

Dad..The Master of "GoodSpeak"

http://www.burg.com/masterofgoodspeak.html

Effectively Handling A Verbal Attack

http://www.burg.com/verbalattack.html

Going to the Balcony

http://www.burg.com/goingtothebalcony.html

Give A Person Something to Live Up To

http://www.burg.com/somethingtoliveupto.html

Getting Comfortable with Small Talk

http://www.burg.com/smalltalk.html

Diffusing an Irrational Customer . . . Me!

http://www.burg.com/diffusinganangrycustomer.html

Teaching Children the Winning Without Intimidation Concepts

http://www.burg.com/teachingchildren.html

To Have A Body

http://www.burg.com/tohaveabody.html

Building Another with Integrity

http://www.burg.com/buildingwithintegrity.html

Lessons From Everyone

http://www.burg.com/lessonsfromeveryone.html

Asking for Supervisor Feedback

http://www.burg.com/supervisorfeedback.html

The True Meaning of Humility

http://www.burg.com/humility.html

Action Precedes Feeling

http://www.burg.com/feeling.html

The Best Insurance Policy? A "Thank You In Advance"

http://www.burg.com/thankyouinadvance.html

How to Politely Get Their Attention

http://www.burg.com/getattention.html

Compliment the Uncomplimented

http://www.burg.com/complimenttheuncomplimented.html

Judging Others Favorably

http://www.burg.com/judgingfavorably.html

Having to Work with Someone Again

http://www.burg.com/workagain.html

How to Disagree and Still Win Without Intimidation

http://www.burg.com/disagreeandwin.html

Difficult to Deal with Problems With A Supervisor

http://www.burg.com/difficultsupervisor.html

Accentuate the Positive

http://www.burg.com/accentuatethepositive.html

Adult to Adult

http://www.burg.com/adulttoadult.html

Winning With Appreciation

http://www.burg.com/appreciation.html

Belief Systems

http://www.burg.com/beliefsystem.html

The "Ben Franklin Method" For Winning People Over

http://www.burg.com/benfranklin.html

Focusing on the Good

http://www.burg.com/focusonthegood.html

Kind, Caring and Forgetful

http://www.burg.com/kindcaringforgetful.html

Phrased with Kindness or Condescension?

http://www.burg.com/phrasedwithkindness.html

The Pre-Apology Approach

http://www.burg.com/preapologyapproach.html

Pulling off The Improbable

http://www.burg.com/pullingofftheimprobable.html

Very Big Decisions - Very Little Information

http://www.burg.com/verybigdecisions.html

WI4C2TS (Yes, you read right) :-)

http://www.burg.com/wi4c2ts.html

Burg Communications, Inc.
PO Box 7002
Jupiter, FL 33468-7002
(800) 726-3667
bob@burg.com