Doing Persuasion Right

We often see people say and do things when attempting to persuade that bring them the very opposite results they desire. They’ll argue, plead, beg or scream before finally walking away in anger and frustration. It’s much more fun to watch someone really doing it right. Even better, through observation we can use their example…

Those Self-Justifying Feelings

In Daniel Goleman’s classic, Emotional Intelligence, he writes: “Feelings are self-justifying, with a set of perceptions and ‘proofs’ all their own.” How true, isn’t it? As human beings we tend to believe what we want to believe, based on our feelings. We then back up those emotion-based beliefs according to information congruent with what we…

3 Reasons For Answering Your Critics

In his draft of an excellent, soon-to-be-released book on leadership, Pat Sullivan, a long-time and hugely successful university coach and administrator, raised a very interesting point regarding handling critics and their criticism. He referred to Dr. Martin Luther King’s great insight into this topic at the beginning of his famous Letter from Birmingham Jail, written…