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“Just in my second year in business, I'm on track to do over a MILLION DOLLARS in commissions!”

~ Cal Faber, Agent, RE/MAX - Victoria, BC

Archive for the ‘Interviews’ Category

Everybody MATTERS – Leadership to Change the World

Wednesday, October 7th, 2015

em-coverWe hear it and see it a lot, don’t we?

“We really care about our people.”
“Our people are what matter most.”
“We believe in building our people.”

However, if you were to ask most of those employees if that’s how they felt you’d most likely receive a “no” and a strong one at that.

Please don’t get me wrong. Indeed, there are a number of good companies out there. Their leaders truly do care, their people do matter, and they build their people. These companies also tend to also be very highly profitable. And, they are to be congratulated for both sides of that equation…the immense value they provide to all their stakeholders (including customers, service-providers and shareholders) as well as their profitability. Both matter.

However, here we have a “Go-Giver Company” on steroids! :-)

As you might know, I love reading books on leadership. I learn from all of them.

Bob ChapmanThis one not only touched me on a very, very deep level; it caused me to feel that business — even big business — could actually be this way.*

The person you are going to meet in this discussion, Bob Chapman, has the key to unlock this door in a huge, huge way. He and his company, Barry-Wehmiller have been doing it for nearly 20 years. And, they just keep continuing to prove its validity. This company is ALL about their people…and their financial success happens to be immensely healthy, too!

A Leader’s Leader

Chairman & CEO, Mr. Chapman believes that, “We have a crisis of leadership.” He says, “we have over 130 million people in our workforce who go home every day feeling they work for a company that doesn’t care about them. That is 7 out of 8 people in the workplace.”

To hear Mr. Chapman, talk about it, you can sense his anguish at this problem and his passion about spearheading the solution. And, spearhead it he has. The Guiding Principles of Leadership his company has implemented has resulted in a workplace consisting of people who feel good about themselves, about their jobs, and about the contributions they are making to its success. And they take that good feeling back to their families and communities.

He imagines a world full of caring work environments in which people can realize their gifts, apply and develop their talents, and feel a genuine sense of fulfillment for their contributions. The heart he has for people, making the world a better place to work and, as a result, live, is inspiring beyond measure.

And, it might be the type of business you’d least expect it to be. A manufacturing company; a privately held manufacturer of technology consulting and packaging machinery with more than 8000 employees worldwide.

In his foreword, Simon Sinek writes, “A lot of leaders talk about this. See what happens when you actually do it.”

Some of the topics in this fascinating discussion with Mr. Chapman include…

  • Defining the leadership crisis
  • A most unlikely place for an epiphany
  • What happens at Barry-Wehmiller University…doesn’t stay there. :-)
  • The premise of Barry-Wehmiller’s Guiding Principles of Leadership
  • What happens when a leader DOES take a hit, along with his team members?

Enjoy the conversation!




Can you see why I’m a raving fan of Bob Chapman and the company he leads?

Barry-Wehmiller’s tagline is, “Building a better world through business.” That’s their tag line. And, that’s exactly what they’re doing. In other words, “Everybody Matters” isn’t just a cliche on a mission statement; it’s the bedrock of the company’s success!

*Take a look at this quick video with bestselling author, Simon Sinek and Harvard Business School Professor, Amy Cuddy. It says it all.


Quotes from Everybody MATTERS

Below are just a relatively few of the many quotes within the book I felt the need to include here. Please know they merely scratch the surface:

“We first have to radically change the way we think about business, about people and about leadership. If we do so, we can build thriving organizations that bring joy and fulfillment to all who serve them and depend on them.”

“I had grown to understand that my responsibility as a CEO transcends business performance and begins with a deep commitment to the lives of those in our care–the very people who time and talent make the business possible.

“The key pillars are establish a shared long-term vision, fostering a people-centric culture, developing leaders form within, and sending people home fulfilled.”

“In the end, it is about truly caring for every precious human being whose life we touch. It is about including everybody, not just the fortunate few or exceptionally talented. It is about living with an abundance mindset: an abundance of patience, love, hope and opportunity.”

“Everyone wants to contribute. Trust them. Leaders are everywhere. Find them. Some people are on a mission. Celebrate them. Others wish things were different. Listen to them. Everybody matters. Show them. We don’t just need a new guide to leading in times of change or adversity. We need a complete rethink, a revolution.

“One great truth we’ve learned is this: The people are just fine it’s our leadership that’s lacking.”

“But deeper insights had come from a simple question we had started asking people: ‘How did it make you feel?'”

“We have 7000 people, and each and every one of them is somebody’s precious child.”

“Our responsibility as leaders, be it in the military or in business or in government or in education, is to create an environment where people can discover their gifts, develop their gifts, share their gifts, and be recognized and appreciated for doing so–which creates an opportunity for them to have a meaningful life, a life of purpose in which they feel valued and get a chance to be what they were brought onto this earth to be.”

“If leadership isn’t about fighting fires, what is it about? We believe it is about lighting fires.”

“If more than half of your communication with any individual is negative, it’s an oppressive relationship.”

“Business growth and people growth aren’t separate ideas; they are complementary pieces in creating value.”


TECHNICAL NOTE: If you are having trouble playing the audio interview, please make sure Adobe Flash Player is installed in your web browser. If not, then download Flash Player. Or right-click here and select “Save Link As…” to download the audio file to your computer.

A Tale of Two Frames

Friday, August 14th, 2015

It was the best of frames, it was the worst of frames. We’ve often discussed frames and framing in this blog. A frame can be defined as the foundation from which everything else involves.

In Adversaries into Allies: Master The Art of Ultimate Influence I say that when you set the proper frame for any encounter, you are 80 percent of the way toward the outcome you desire. And, the outcome you desire is obtaining the results you want while helping the other person to genuinely feel good about themselves, about the situation, and about you.

In other words, a true win/win. So, while visiting with my dear friend (and mentor) Dondi Scumaci and her husband Mark, I had the opportunity to hear from Dondi an experience she had in which two companies having the exact same desire…had two different ways of communicating it. One was an excellent example of positive framing while the other was an excellent example of…well, not so much excellent framing. :-)

In this conversation with the always-wise and fantastic Dondi, we learn what happened.


Dondi Scumaci - Cultures reflect themselves


Amazing, isn’t it? More importantly, how will you take this lesson and make your future framing similar to and as effective as the positive example? Any similar stories you’d like to share with us? Please feel free to do so.


TECHNICAL NOTE: If you are having trouble playing the interview, please make sure Adobe Flash Player is installed in your web browser. If not, then download Flash Player. Or right-click here and select “Save Link As…” to download the audio file to your computer.

Steal The Show – Wisdom from Michael Port

Monday, August 10th, 2015

One does not have to be an actor, a professional speaker or stand up comedian to be onstage. Many times we’re under the figurative spotlight whether we want to be or not. Maybe it’s a sales presentation to a skeptical committee. Perhaps you’re in front of your city council attempting to persuade them regarding an ordinance. Or, even an interview for that dream job.

Michael PortMy friend, Michael Port, has written a spectacular book on mastering the performance. Entitled, Steal The Show:  From Speeches, To Interviews, To Deal-Closing Pitches, How To Guarantee A Standing Ovation For All The Performances In Your Life, it is the fruit of all Michael’s wisdom in this area…and that says a LOT.

A former professional actor (including guest roles on Sex & The City, Law & Order, All My Children, etc.), he’s also a multi New York Times bestselling author including the classic, Book Yourself Solid. I’ve personally seen him work his magic in coaching people to dramatically up their presentation ability within minutes.

Yes, he’s that good. Had I not seen it myself, I might not have believed it!

Since the book is so comprehensive in terms of what makes for a spectacular presentation — and we don’t have hours to cover everything — I asked Michael about two key areas: his formula for telling stories that will have your audience at the edge of their seats…and how to effectively end your presentation in a way that will leave a lasting impression.
Steal the Show - Michael Port
And, as always…Michael delivered!

Enjoy this brief chat with an amazing pro!

After listening to Michael, can you imagine what it’ll be like to know everything that’s in his book?

As Michael shared at the end, visit www.StealTheShow.com and take advantage of his very special offer when you pre-order the book. Leave it to Michael to find a way that you can pre-order it, and read it now. :-)


TECHNICAL NOTE: If you are having trouble playing the interview, please make sure Adobe Flash Player is installed in your web browser. If not, then download Flash Player. Or right-click here and select “Save Link As…” to download the audio file to your computer.

Zen Pharmacist, Corey Jahnke — The Successful Thinker

Sunday, August 2nd, 2015

He’s one of the wisest men I’ve had the pleasure to know and learn from. Rarely have I met a person who has the people skills he possesses and can transfer those to others in such a way that so strongly takes hold.

A pharmacist by profession he’s twice been awarded Walmart Pharmacist of the Year for the Wisconsin region as well as being the WEAU-TV 13 Sunshine Award winner.

And he considers himself to be a service provider first…and only then a healthcare provider.

Corey JahnkeHumble and soft-spoken, he’s the person customers and fellow team members seek out for advice, a joke and a kind, uplifting word of encouragement.

Corey Jahnke is also a student — a perpetual, ongoing student — and a teacher (Yes, I really do refer to him as, The Zen Pharmacist) of success and personal development.

And, his new book, The Successful Thinker, has everything it takes to become a classic in that genre.

Written as a business parable, it’s a quick, easy-to-read, and life/business changing story based on what the author calls “The 7 Laws of 21st Century Leadership.”

In this brief interview with Corey, we mainly explore what I believe is the premise of everything he teaches; the ability to catch ourselves telling a “really lousy story” about our own lives and situations, as well as about others.

Yes, it’s much more than that. However, just listening to what he says in this discussion can make a huge difference in your personal and professional effectiveness.

Enjoy our chat!

The Successful Thinker - Corey Jahnke

See what I mean? Easy to see why he has won awards in his field. The wisdom in this book can help you to win awards in yours. :-)

Visit his website, www.TheSuccessfulThinker.com and receive the first four chapters, as well as some other value-based goodies. Be prepared to be hooked on the book well before you are through reading those chapters.


TECHNICAL NOTE: If you are having trouble playing the interview, please make sure Adobe Flash Player is installed in your web browser. If not, then download Flash Player. Or right-click here and select “Save Link As…” to download the audio file to your computer.

Success Principles of Modern-Day Heroes

Friday, June 5th, 2015

Members of our military’s special forces are tough, disciplined, and they embody the heroic instincts and learned skills that keep the rest of us safe.

The Navy SEALs are a major part of these elite teams and have much to teach regarding leadership, teamwork, smarts, and a ton of bravery and guts.

Recent books such as such as Lone Survivor and American Sniper have communicated these lessons well. Even the film versions have earned acclaim for telling the story in a heartfelt way without over-the-top and cringe-worthy caricatures of SEALs often featured in war movies.

John David MannA newly-released book, coauthored by former Navy SEAL Brandon Webb and our own John David Mann, AMONG HEROES: A U.S. Navy SEAL’s True Story of Friendship, Heroism, And the Ultimate Sacrifice shared some deeply personal stories based on Webb’s relationships with a number of his fellow SEALs who’ve all had their lives cut tragically short.

Webb and Mann already wrote one New York Times bestselling book together regarding the world’s most elite sniper corps. The Red Circle explored how Webb, after serving in the first SEAL team to hit the ground in Afghanistan following 9/11, went on to become Course Master of the legendary SEAL sniper school that trained Marcus Luttrell, Chris Kyle, and many others.

Brandon Webb - Among HeroesYou’ll recognize a number of names of Brandon Webb’s heroic friends in the book, such as his best friend, Glen Dougherty who, along with Ty Woods were killed while attempting to rescue Ambassador Chris Stevens and others at the U.S. Consulate in Benghazi in 2012.

There’s Matt “Axe” Axelson, from the ill-fated Lone Survivor mission; several members of the famous SEAL Team Six who died tragically in the August 2011 crash of a helicopter in Afghanistan, and of course Chris Kyle, outsized Texan and author of American Sniper.

You’ll also meet and learn of a number of others; all different in shape, size, natural ability and more, but all very much the same when it came to those attributes which make for a very special brand of mastery and achievement.

In this chat with coauthor John David Mann we’ll look at some of the powerful lessons he learned about about life, excellence, and genuine success from Brandon and the SEALs including…

  • Why mental toughness is even more important for a Navy SEAL than physical toughness
  • Why Special Ops forces such as the SEALS are the entrepreneurs of an otherwise very corporate-culture military, and what that means
  • How the Navy SEALs define Wolves, Sheep, and Sheepdogs
  • Surprising insights from the family members of the loved ones they lost

Also, and I found this to be especially interesting…

  • What it’s like being in business with a Navy SEAL — what John learned by watching how Brandon thinks, makes decisions, takes risks, and conducts himself on the sometimes-hazardous field of business.

Enjoy our chat!

Among Heroes

If you think the discussion with John was fascinating, just wait until you read the book. AMONG HEROES is available online and at bookstores nationwide.

To donate to Brandon’s Red Circle Foundation, which he started to assist the families of fallen heroes, visit RedCircleFoundation.org

TECHNICAL NOTE: If you are having trouble playing the interview, please make sure Adobe Flash Player is installed in your web browser. If not, then download Flash Player. Or right-click here and select “Save Link As…” to download the audio file to your computer.