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“Bob Burg is the greatest teacher of networking in the world ”

~ John Milton Fogg, author, The Greatest Networker in the World

Turn The Ship Around – Intent-Based Leadership

March 15th, 2015 by Bob Burg

It’s perhaps the least likely place you’d see a leader intentionally giving control over to those on his team.

From ancient kingdoms to current despotic regimes; from the old industrial mills to many modern-day large corporations; and from athletic teams to the armed forces, leadership has typically been hierarchical and top-down. The person at the top called the shots, orders went down the chain — typically unquestioned — and people did what they were told…or else.

In certain contexts and very specific situations, this is both called for and necessary.

However, in the vast majority of situations — including the operating of a nuclear submarine — it is both debilitating to the rank and file and totally counterproductive to both the short and long-term success of the organization.

David MarquetAnd, this is basically the premise of an absolutely amazing and outstanding book I had the honor and pleasure to read and devour.

It’s titled, Turn The Ship Around! A True Story of Turning Followers into Leaders by Retired U.S. Navy Captain,        L. David Marquet. When Captain Marquet took command of the U.S.S. Santa Fe it was about as dysfunctional as a nuclear submarine can be. And that is a danger to everyone involved. What he did to “Turn The Ship Around” defied all conventional wisdom…and it worked!

How did this happen?  That’s what we explore in this power-packed discussion. Enjoy!

David Marquet - Turn The Ship Around!

Captain David Marquet envisions the proliferation of Intent-Based Leadership organizations not just in the armed forces but in private sector companies and organizations. He imagines a work place where everyone engages and contributes their full intellectual capacity, a place where people are healthier and happier because they have more control over their work — a place where everyone is a leader.

What insights did you receive from Captain Marquet that can help you begin that process in your…submarine? :-)

*The accompanying workbook, Turn Your Ship Around! can be purchased here.

www.DavidMarquet.com

 


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Making The Customer Feel…Special

March 8th, 2015 by Bob Burg

Two of my least favorite activities are shopping for clothes and taking new headshot photos. The first nauseates me and the second…well, I simply don’t enjoy the process.

This brings me to a recent experience. As a panelist at Michael Port and Amy Mead’s recent Heroic Public Speaking live event, I took advantage of the opportunity to get a new headshot done by renowned photographer David Heisler. The always-classy Michael and Amy had brought him in from Austin, TX.

Being that it’s getting time to update my website photos in order to reflect my ever-more graying hair, The timing was right. Still, that didn’t mean I was going to like it! :-)

Y’know what, though? For the first time ever I didn’t keep repeating to myself, “when will this be over?”…”when will this be over?”…”when will this be…?”

David has a way of making it fun. More than that, he also has a way of making you feel as though you are the most talented, professional person in front of the camera that he has ever had the honor and pleasure to work with. He and his wife/business partner, Crystal know just what to say, what to do, and exactly how to say and do it so that you get caught up in the process of sharing your awesomeness. ;-)

Max and Agent 99 - Bob Burg and Kathy Tagenel
“Would you believe…?” Max and Agent 99 checking in with the Chief

Yep…that’s exactly how they make you feel.

And, checking with some of the other speakers and attendees, that’s exactly how they made them feel, as well. And, I wasn’t surprised.

This is really such a key to how we as entrepreneurs (or, intrapreneurs if working inside a company) can separate ourselves from others.

Aside from being excellent at the technical aspect of what we do (without that, the rest simply won’t matter), to the degree that we provide our customers with the kind of exceptional experience that makes them feel good about themselves, that’s the degree to which we will be untouchable in the marketplace.

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Learn more about David Heisler Photography at davidheisleratx.com.

When First Becomes Last

February 27th, 2015 by Bob Burg

other people's interests firstLately we’ve looked at placing other peoples’ interests first and how, far from being self-sacrificial, it’s actually the key to building successful business and personal relationships.

So, it was very cool to come across the following quote from one of my heroes, High Point University President, Dr. Nido Qubein:

“People who invariably put themselves first will find that others tend to put them last.”

True, isn’t it? The more we focus on ourselves the less others focus on us. The more we focus on others, the more they focus on us. In his classic, The Science of Getting Rich, Wallace D. Wattles touched on this as the natural principle that “action and reaction are always equal and in opposite directions.”

As you place your focus on the interests of others and constantly ask yourself how you can add value to them (again, this includes business and personal relationships) you’ll find they tend to do the same. Or, in today’s lingo, “right back at ya’!” ;-)

The question some will have, however, is, “but what if they don’t? What if they’re just the ‘selfish’ type who cares only about themselves?”

Sometimes, it doesn’t matter. If, for whatever reason, the benefits of the relationship (business or personal) are worth it to you, then no need to change anything. Just be aware and watch your back.  So long as both parties benefit, carry on.

Or, depending upon the unique circumstances and the type of relationship, you have choices including, but not limited to:

  • Continue to focus on them believing that they are simply in the growth process. You can gently and tactfully coach them along, as well. Some will get it and grow into it.
  • Immediately remove yourself from their life and influence. You don’t need to be mean or nasty about it or even verbalize it. What if circumstances dictate you’re not being able to sever all ties. That’s okay. Stay classy. Always treat them with respect. However, you won’t be emotionally involved in the relationship.

Most people though will indeed respond as you set the frame.

To paraphrase Dr. Qubein, put them first and they’ll tend to put you first.

Life is good.

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We invite you to join our Go-Giver Ambassadors open Facebook group. We post a daily shot of inspiration — a quote from the one of the books. Visit Go-Giver Ambassadors and join us. It’s free, it’s fun, and it’ll start your day off right!

Toe Stubbing and Authenticity

February 15th, 2015 by Bob Burg

Rabbi Zelig PliskinYears ago I was in the Holy city of Jerusalem, Israel to visit and learn from a man whose books I’d been studying for several years.

Rabbi Zelig Pliskin’s writings are a combination of ancient Biblical wisdom and modern day personal development. While some of his 20 books are geared to a Jewish readership, many are applicable to anyone and everyone who simply desires to have a happier, more fulfilled and peaceful life.

His smaller books with titles such as, Kindness, Patience, Happiness, Serenity and Self-Confidence provide both methodology and real-life stories and examples designed to help the reader accomplish those specific goals.

We spent many hours in formal, valuable learning sessions. However, it was during an outside walk that I got to see the essence and character of the man, and why I so admire him.

While engaged in conversation, Rabbi Pliskin stubbed his toe. He stubbed it badly. Upon seeing his facial expression I knew he’d really hurt himself.

Almost immediately, however, he embraced the experience.

“This is good” he said, his face still contorted with pain. “It’s excellent practice for me to learn how to…” and he went on to explain what he would practice. His face seemed to transform back into a countenance of serenity.

The reason I ended his statement with an ellipses rather than sharing exactly what he was going to practice is because — being that this was a long time ago — I don’t actually remember what it was.

And, as you know, that wasn’t the most important part, anyway.

The huge lesson for me was seeing his authentic nature playing itself out in total congruency. Much of his teaching focuses upon the lessons we are constantly being taught by our Creator — often through our dealings with others. Or even, as it turns out, through a rock upon which we might badly stub our toe.

Seeing him immediately go into learning mode — despite the excruciating physical pain he was experiencing — provided me with one more hero to model when similar “ouchies”, be they physical, mental or spiritual would occur to me. I can’t tell you how often throughout the years since I’ve benefited from his example that day.

Yes, there are those who teach one thing and do another. There are also those who both practice what they preach…and preach what they practice.

Any examples of people like Rabbi Pliskin who come to mind for you?

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We’ve set up an open Facebook group, “Go-Giver Ambassadors.” We post a daily shot of inspiration — a quote from the one of the books. Visit https://www.facebook.com/groups/GoGiverAmbassadors/ and join us. It’s free, it’s fun, and it’ll start your day off right!

The Thrivers

February 7th, 2015 by Bob Burg

David Neagle - The Millions WithinI’ve been studying David Neagle’s amazing book, The Millions Within and I think this passage from near the end of the book is one of the most terrific I’ve ever read:

“Thrivers know that love, security, and self-esteem are available to them on the inside so they don’t have to go out and get them. Instead, they go out and give them.

“It’s always a pleasure to be around these people because they give their best to everyone in service each day. They give love. They gladly offer recognition to others. They’re able to freely express themselves. They know what they want and where they’re going. They are filled with purpose that springs forth from the true desire in their heart.

“When you are a thriver, you see the opportunities that the Universe sends you as opportunities to give, not to get. Yet as the saying goes, ‘you reap what you sow.’ You give to your world and are repaid by the Universe.”

Isn’t that so true? Whether they are business leaders, top-producing salespeople, or your child’s school teacher; whether it’s the firefighter, law enforcement officer, the athletic coach, the athlete himself or herself, or the person who always has a listening ear, they are thrivers.

They give of themselves — not because they need the acknowledgement of their worth from others. They already have that within themselves. They do it because it’s congruent with their values, they operate out of an abundance mindset, and it simply brings them joy and happiness.

They are always grateful for all of their many blessings, aren’t they? And, we are always grateful to them!

Who are the Thrivers in your life?

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We’ve set up an open Facebook group, “Go-Giver Ambassadors.” We post a daily shot of inspiration — a quote from the one of the books. Visit https://www.facebook.com/groups/GoGiverAmbassadors/ and join us. It’s free, it’s fun, and it’ll start your day off right!