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  • Bob Burg

“Master the contents of Endless Referrals and you will practically GUARANTEE your future success.”

~ Tom Hopkins, Author, Master the Art of Selling

They Can Be Learned

May 2nd, 2012 by Bob Burg

While tact is mainly a skill it is also an attitude.

While empathy is mainly an attitude it is also a skill.

Fortunately, both can be learned.

6 Responses to “They Can Be Learned”
  1. Andrea Patten said at 8:46 am on

    No need for more words when you capture all of the right ones! TY for another good post!

  2. Teresa Cleveland said at 8:47 am on

    Bravo on brevity, Bob! Powerful!

  3. Carl Kwan said at 10:24 am on

    Great! So, which should we start with? I think the right attitude or mindset is a great place to start, as it helps you when learning the skills. Like Lao Tzu said, “If you correct your mind, the rest of your life falls into place.”

  4. Bob Burg said at 12:19 pm on

    Andrea: That’s very kind. Thank you!

    Teresa: Thank you. Much appreciated! (I’m still being brief) 😉

    Carl: Thank you. Yes, I certainly agree with Lao Tzu. I think what’s cool in this case is that it isn’t so much an “or” as it is an “and.” I’d work on both the right attitude/mindset AND the skills.” I have a feeling you are already very proficient at both!

  5. Carl Kwan said at 12:50 pm on

    Thanks Bob, you’re too kind! We’re fortunate to have people like you to learn from.
    Always learning and listening… unless you ask my wife, of course 🙂

    Have a good one!

  6. Bob Burg said at 4:58 pm on

    Thank you Carl!

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