Comments on: “My Pleasure”

By: woodworking plans tables

woodworking plans tables — Fri, 14 Jan 2011 10:08:43 +0000

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By: Danielle

Danielle — Fri, 18 Jun 2010 18:37:14 +0000

I think “my pleasure” is a great phrase that everyone should make part of their vocabulary. I worked in a fine dining atmosphere- The Wine Cask in Santa Barbara, CA- and I was specifically instructed to say “My Pleasure” instead of “no problem.” Now, years later, it’s a natural part of my vocabulary and I use it regularly. These days, I’m working in a customer service position, and the phrase actually calms people down. It’s like priming- if you say “no problem” people hear the main word “problem,” a negative connotation. When you use the word “pleasure”, there is a positive connotation. Once you get used to throwing it out there casually, peoplpe take to it really well, even in every day situations. (Although I have had an International customer giggle on the phone every time I said it… haha)

By: David Veal

David Veal — Mon, 25 Jan 2010 21:25:41 +0000

I agree with “It’s my pleasure”. for a long time I was having trouble finishing off letters and emails in a fashion that reflected my from the heart sensibilities. Then I came across an associate who always ended his letters with ‘Best Wishes’. Since then I have always done the same. At times I have tried my other ending: Sincerely, thank you, etc.., but I have always returned to Best Wishes.It is more about my thoughts for them, then my approval or what they did for me. Anyway, I wanted to share that. – Best wishes, – David

By: Mark Crowley

Mark Crowley — Mon, 25 Jan 2010 20:16:43 +0000

Great post Bob! My experience in the RC world is that “my pleasure” is a genuine response. We have a new high-end residential tower here and a great deal of the staff comes out of Four Seasons which has much the same culture – every time I’m over there, I hear at least one “my pleasure” and you just know they really mean it!
The key, I believe, is that “meaning it” part. If they don’t mean it, it might as well be a “no problem”.
I’ve heard countless times – particularly in the hotel world – “my pleasure” used without the requisite underlying genuineness. The only way to achieve that is to have it start at the very top of the organization and build that genuine culture.
I go back to that old adage, however, of “fake it til you make it”. Even if you’ve never practiced this great service-oriented phrase, start using it with the smile, eye contact as suggested by Deborah, in very short order, people will get that you really do mean it!
Thanks for the nice reminder my friend!

By: Bob Burg

Bob Burg — Mon, 25 Jan 2010 18:22:26 +0000

Hi Cameron, My apologies; somehow I missed your comment when I was responding. Thank you for sharing. The great thing is that you recognized it and are now working on it. THAT’s class.