Comments on: Gentle “Upselling” Benefits Everyone – Part One

By: Don’t Fall Victim to Manipulation Techniques, Part One | Bob Burg

Don’t Fall Victim to Manipulation Techniques, Part One | Bob Burg — Wed, 04 Aug 2010 21:30:33 +0000

[...] buyer” more than a “price buyer” this would be perfect for me. Now, I figured it was an upsell (which, I’m always fine with if it’s good for everyone involved) and asked him how much extra [...]

By: Bob Burg

Bob Burg — Sun, 18 Oct 2009 03:19:07 +0000

Awesome. It’s as simple as that, isn’t it? And, it added value to your experience while increasing their profit. That’s excellent Nancy; thank you for sharing!

By: Nancy Matthews

Nancy Matthews — Sun, 18 Oct 2009 00:13:21 +0000

I saw this post just after returning from Dunkin Donuts (my daily ritual), where the cashier asked after I placed my order …”Would you like to have hash browns today, they’re only 99 cents.” “Of course I would!” Dunkin Donuts does this on almost every visit – most days I resist but today…. and ooh they were so good!

By: Bob Burg

Bob Burg — Fri, 16 Oct 2009 16:19:03 +0000

Thank you, Nick. Keep thinking. Way to go!

Anja, thank you for your post. One reason people don’t upsell is because they feel they are then SELLING something. Well…they are…and they should be! The old English root of the word “sell” is Sellan, which means “to give.” When we sell properly (including upselling) we are giving value. And, then again, some people don’t upsell because they simply haven’t been taught how. Either reason is a shame.

By: Anja

Anja — Fri, 16 Oct 2009 16:09:16 +0000

Great article. I will definely implement this one immediatly.

I recently walked out of places feeling that I really didn’t get great service, because no one made a recommentation about a product that would be of benefit to me.

Wow, I guess as a customer I want to know what I can add to get even more out of a service I paid for.

For example, getting a great haircut & color and being upsold a shampoo & shower filter that will make the color last longer and have additional health benifits.