Comments on: Providing Value Does Not Equal Being Taken Advantage Of http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/ Bob Burg's Official Website Wed, 08 Feb 2012 01:00:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Annick Defoort http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/comment-page-1/#comment-957 Annick Defoort Thu, 18 Jun 2009 10:18:24 +0000 http://www.burg.com/?p=899#comment-957 Thank you, Bob, for structuring this kind of situations so clearly ! Kindest regards, Annick. Thank you, Bob, for structuring this kind of situations so clearly !
Kindest regards,
Annick.

]]> By: Kirsty Hogg http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/comment-page-1/#comment-923 Kirsty Hogg Wed, 10 Jun 2009 03:55:51 +0000 http://www.burg.com/?p=899#comment-923 Hi Bob, One of the many hats I wear is working in high-level Customer Care position for a Fortune 500 company. I sure could have used this advice a few years ago. This is a great piece and very timely for me also. I had to learn Lesson #1 the hard way. When a client is spending $5000 a day on your services, one feels incredible pressure to jump through rings of fire. The yogic bending over backwards had me twisted into knots! I was over promising and stressing out constantly to deliver the impossible. Through trial and error (and experience and maturity) I finally began to master Lesson #1. Setting the precedent in advance is very important, and may I add; being consistent. If you bend the rules once, word will get out and they will expect it all the time. Mind you, this is just with the pushier people you are referring to who expect the most in exchange for the least. Thanks again for the great info! Hi Bob, One of the many hats I wear is working in high-level Customer Care position for a Fortune 500 company. I sure could have used this advice a few years ago. This is a great piece and very timely for me also. I had to learn Lesson #1 the hard way. When a client is spending $5000 a day on your services, one feels incredible pressure to jump through rings of fire. The yogic bending over backwards had me twisted into knots! I was over promising and stressing out constantly to deliver the impossible. Through trial and error (and experience and maturity) I finally began to master Lesson #1. Setting the precedent in advance is very important, and may I add; being consistent. If you bend the rules once, word will get out and they will expect it all the time. Mind you, this is just with the pushier people you are referring to who expect the most in exchange for the least. Thanks again for the great info!

]]> By: bob burg http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/comment-page-1/#comment-904 bob burg Sun, 07 Jun 2009 20:57:39 +0000 http://www.burg.com/?p=899#comment-904 Thanks, all, for your excellent comments and suggestions. Great points! Thanks, all, for your excellent comments and suggestions. Great points!

]]> By: Neal @ WealthPilgrim.com http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/comment-page-1/#comment-903 Neal @ WealthPilgrim.com Sun, 07 Jun 2009 20:01:20 +0000 http://www.burg.com/?p=899#comment-903 This post made me think about the people I really love working with and those that are just "OK". I am fortunate to say that I "fired" my "ok" clients last year and just work with people I love working with now. The funny thing is that the people who I enjoy working with already understand this principle. They get the most out of me because I want to give them more and the relationship I have with them is profitable for me too. Thanks for reminding me Bob. This post made me think about the people I really love working with and those that are just “OK”.

I am fortunate to say that I “fired” my “ok” clients last year and just work with people I love working with now.

The funny thing is that the people who I enjoy working with already understand this principle. They get the most out of me because I want to give them more and the relationship I have with them is profitable for me too.

Thanks for reminding me Bob.

]]> By: Vicki Kunkel http://www.burg.com/2009/06/providing-value-does-not-equal-being-taken-advantage-of/comment-page-1/#comment-902 Vicki Kunkel Sun, 07 Jun 2009 19:43:35 +0000 http://www.burg.com/?p=899#comment-902 Excellent point. I've found the critical element is providing a clear and detailed project scope outline, and at the first sign of scope creep, a meeting is called and the project parameters reiterated. Excellent point. I’ve found the critical element is providing a clear and detailed project scope outline, and at the first sign of scope creep, a meeting is called and the project parameters reiterated.

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