Comments on: Does Positive Expectation Really Work?

By: Joe Smith

Joe Smith — Mon, 07 Jun 2010 01:52:11 +0000

Positive expectation does work but even in the event you are not successful on one expectation, by approaching it with positive expectation and keeping a positive attitude, you will leave them still feeling great and your attitude will still be up and ready for the next one. Your success percentage will be much greater and you will feel 100% better.

By: Dag Nybo

Dag Nybo — Sun, 06 Jun 2010 17:20:24 +0000

Very true, Bob. I tend to soak up what I perceive to be a person’s mood immediately when I meet them, and I predetermine the outcome that way. It works alot better if I simply work to make the exchange positive, regardless of what I know will be the outcome. The knowing doesn’t serve us well.

By: Bob Burg

Bob Burg — Wed, 24 Jun 2009 00:06:39 +0000

Thank you, Liza. Short, simple and right on!

By: LIZA SCHWARTZ

LIZA SCHWARTZ — Fri, 19 Jun 2009 00:48:45 +0000

This is spot on! Attitude is 95% of getting what you want…

By: Bob Burg

Bob Burg — Wed, 17 Jun 2009 12:02:44 +0000

Excellent point, HeatherO; often, when you speak to a customer service representative with authentic politeness and respect, you are often one of the very *few* from whom they’ve experienced that. That right there separates you from the masses and they actually want to come through for you. Thank you for sharing.

Bob